Privacy Policy

Your privacy is important to us at Valise Software Inc. (the “Company” or “we”).

We have developed this Privacy Policy for you (or “User”) to understand how we collect, use, maintain, and disclose information collected from each user of Valise’s website (“Site”). This Privacy Policy applies to the Site and all products and services offered by Valise.

What information we collect

In order to use the Site, a User must first complete the registration form. During registration a User is required to give certain personally identifying information (such as your name and email address) (“Information”). This Information is used to contact you about the products and services on our Site in which you have expressed interest. Users may, however, visit our Site anonymously.

We will collect personally identifying information from Users only if they voluntarily submit such information to us. Users can always refuse to supply their Information, except that it may prevent them from engaging in certain Site related activities. A User may review and request changes to any of his or her personally identifiable information by accessing your account page.

In addition, we may automatically receive and store certain, anonymous types of information whenever you interact with the Site. Such information may include a user’s IP address, domain server, and type of Internet browser. This information helps us administer the Site and provide users the best experience possible. This information is anonymous and contains no personally identifiable data.

How we use collected information

Valise may collect and use your Information in the following ways:

• To improve your experience with Valise. Information you provide helps us respond to service requests and support your needs.
• To improve the Site. Information you provide may be used by Valise to improve its products and services or help develop new products, services, and features.
• To process transactions. Information you provide will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How we protect your information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted directly from your browser to our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. Our payment gateway provider is Stripe.

Your credit card information will never be stored on our servers.

No website, mobile application, database or system is completely secure. You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.

Cookies

We use “cookies” on this Site. A cookie is a piece of data stored on a User’s hard drive to help us improve Your access to the Site and identify repeat visitors to our site.

Disclosures to third parties

We do not sell, rent, trade or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Data Storage

Our database and web server are located on servers provided by Fly.io in Canada. We use Cloudflare R2 for storing uploaded files and images. We use Postmark for sending transactional emails. We use PostHog for providing analytics on the Site.

Encryption

All communication between your devices and the servers we use are encrypted via TLS.

Your rights

Under the EU General Data Protection Regulation (GDPR), you have the right to revoke or amend any consent you have provided allowing us to store and use your personal data.

Contact us at team@valise.works if you would like us to remove or correct any of the personal data stored about you on Valise.

You also have the right to access all information on all data we store about you. If you would like any of this information, please contact us team@valise.works.

You can always make a full export of all the data and files you store on Valise through your account settings page.

Your consent

By using our site, you consent to our privacy policy.

Changes to the Privacy Policy

Valise may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use your information, we will notify you by posting an announcement on our website or sending you an email. Users are bound by any changes to the Privacy Policy when he or she uses the Site after such changes have been first posted.

Contacting us

If you have any questions or concerns about this Privacy Policy, the practices of this Site, please contact us at team@valise.works.